ShopMate AI

Ensure a uniform customer experience at every interaction point

Shopmate, fueled by Generative AI, offers a comprehensive customer support solution designed to enhance support processes, improve agent productivity, and foster exceptional customer satisfaction and loyalty

Customer support that delivers tangible outcomes

Leading brands expand their reach with Appit

$2M

Reduced in yearly operational expenses

25%

A reduction in the volume of support tickets

175%

Enhancements in Nps

110K+

 agent hours Conserved

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AI POWERED WEB Q&A

Enhance Support Efficiency with AI-Driven Web Q&A

  • Utilize Generative AI to address diverse customer inquiries and retrieve pertinent information from your website
  • Dynamic responses can be created by integrating with CRM and web APIs
  • Address customer inquiries before and after sales to foster loyalty

AI ASSISTANT

Enhance Customer Support Efficiency with an AI-Driven Generative Assistant

  • *Enhance support quality by seeking clarification, addressing common questions, and providing tailored solutions
  • Provide intuitive purchasing assistance by facilitating effortless product exploration and tailored product suggestions.
  • Forward intricate inquiries that necessitate human involvement and provide an effective solution.
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AGENT CO-PILOT

Enhance agent efficiency with a generative AI-powered assistant.

  • Provide agents with AI-driven chat recommendations and summaries to address inquiries according to customer feelings
  • Utilize Generative AI to discern customer intent and customize responses, ensuring a smooth and efficient customer experience
  • Utilize the contextual agent inbox to oversee incoming communications from various channels and engage promptly for effective resolution.

INTELLIGENT ANALYTICS

Focus on Important Metrics

  • Obtain tailored analytics dashboards that provide a comprehensive view for informed, data-driven decision-making
  • Enhance the performance of bots and agents by monitoring key metrics to address deficiencies in customer support
  • Leverage analytics to enhance customer results and boost retention rates
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Brands appreciate using Shopmate AI

Know our product's unique features and boost revenue.


Decade of AI Expertise

Appit has led the way in AI for more than ten years, enabling international brands to achieve remarkable success through our cutting-edge solutions

The OpenAI Advantage

Appit's collaboration with Open AI provides early access to innovative Chat GPT features and significantly decreases the time required for bot training

Seamless Third-party Integrations

Combine support and agent platforms, social media channels, payment gateways, and various software APIs with third-party integrations

Testimonials

Transform your Customer Support With Generative AI