SmartChat AI

Transform Agents into Customer Support Leaders through the Power of Generative AI

Transform intricate business processes into seamless conversational experiences with our low-code Conversation Studio. Appit offers a collection of pre-designed Smart Skills, crafted by our skilled Conversation Designers, tailored for diverse applications across various industries

 

Transform Agent Productivity through Generative AI

An artificial intelligence assistant for your agents

AI-driven chat recommendations and summaries facilitate quicker response times and enable tailored, efficient resolution of inquiries.

AI-generated response suggestions to help agents quickly resolve customer queries based on conversational context and past query resolutions.

Empower agents to modify their tone and reword responses to provide clear and effective communication while minimizing confusion.

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Strive to Surpass Customer Expectations

  • Minimize Handling Time: Decrease the duration agents spend on each query or ticket by providing real-time summaries and suggestions during customer interactions.
  • Integrate Customer Engagement Across Platforms: Utilize the Omnichannel Agent Workspace to engage in discussions across various channels and accelerate the resolution process.
  • Provide Tailored Replies: Integrate Agent Co-pilot seamlessly with your CRM to provide agents with valuable insights into customer journeys, enabling them to create personalized responses that enhance customer appreciation.
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Support your agents, and they'll provide excellent service to your customers

  • Effective Management of Workloads: Enhance agent efficiency by automatically managing standard inquiries, preventing agents from becoming overloaded.
  • Improved Response Times: Empower your agents to enhance their response times and productivity through AI-generated conversation summaries and AI-suggested replies.
  • Effective SLA Management: Establish specific resolution timelines, operational hours, and essential criteria to enhance the alignment of expectations between agents and customers.

Enable Agents Throughout Every Stage

Enhance Customer Satisfaction through Measurable Agent Contributions

Comprehensive Analytics

Assist agents in enhancing support operations by providing real-time chat analytics, reports on missed chats, agent concurrency metrics, SLA performance evaluations, and additional insights

Effective Management of Queues

To keep customers satisfied, provide quick replies, send wait time updates, and implement other strategies to avoid problems caused by long queues

SLA Management Made Simple

Achieve quick solutions through live monitoring, automated notifications, and flexible SLA settings to enhance efficiency and satisfaction

Custom Administrative Controls

Customize your support environment by efficiently managing roles and permissions, safeguarding sensitive data through PII masking, and gathering essential insights via integrated feedback surveys

Drive Exponential Customer Outcomes

Our Custom Solutions Turn Agents into ‘Superagents’

 

120%

Improvement in NPS

100k+

Agents hours saved by resolving queries

88%

Increase in FRT

25%

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